Superior Support
Support is included with your license so you can “Make It Like You Like It."
Manage complex, high-stakes legal matters, even when faced with unique and challenging workflows. Implement and monitor goals, quickly trouble-shoot issues, and work confidently back by Milyli's Superior Support.
INCLUDED WITH YOUR MILYLI SOFTWARE LICENSE:
Live Ticketing
Submit a request to troubleshoot issues and errors and talk to a real human via email, video call, or phone.
Custom Training
Unlimited sessions dedicated to your teams’ requirements, cases, and rolebased expectations to maximize returns.
Workflow Consultation
Map processes, identify bottlenecks, and optimize by eliminating redundancies and adding efficiencies.
Account Reviews
Review and plan goals, discuss strategic needs, share feedback, request features, and more
ACCOUNT MANAGEMENT
Provides guidance and custom services that help realize advanced product use and licensing goals.
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Calculate ROI formulas
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Workflow Analysis and Consultation
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Special Topic Training
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White-label Materials
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Collaborate on Relativity Fest and Other Award Submissions
TECHNICAL SUPPORT
Offers resources that ensure satisfaction and effective use of products.
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Live ticketing by email, phone, or chat to troubleshoot bugs and errors
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Configure test environments, custom fields, user roles and permissions
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Request scripts, regexes, and CSV templates
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Log feature suggestions and requests
PRAISE FOR MILYLI’S WHITE GLOVE SERVICE
Sr. Project Manager for Global Provider
“Quick reply and detailed
and friendly resolution
of my question.”
Dir. of Legal for Global Consulting Firm
“Fantastic and very prompt response and resolution. Wish all of our partners were like you all.”
Review Consultant for Service Provider
“Excellent assistance through multiple rounds of crafting a difficult RegEx!”
Sr. Project Lead at Global Law Firm
“Fast efficient and polite. What more could you ask for?”
NEW TEAMMATES? ONBOARDING IS ALWAYS FREE!
You shouldn’t have to pay for keeping your entire team up to speed.
We offers a wide range of support materials designed to appeal to different learning styles and preferences – including videos, blogs, webinars, example use case studies, cheat sheets, templates, and more. Users can also list Milyli software as LinkedIn skills and even become Blackout Certified for free.
